Looks like Microsoft Great Plains becomes more and more popular, partly because of Microsoft muscles behind it. Now it is targeted to the whole spectrum of horizontal and vertical market clientele. Small companies use Small Business Manager (which is based on the same technology - Great Plains Dexterity dictionary and runtime), Great Plains Standar
About customer management
It goes over and above mere Make contact with management to offer attributes for example various pipeline management and workflow customization. These functionalities provide self-control to the gross sales functions, enabling a corporation to monitor discounts in many phases and to automate repetitive tasks.“With Salesforce, we’re developing a